Returns & Exchanges
At waterdrop®, we want you to be completely satisfied with your hydration experience. If you are not happy with your purchase, you can return unopened and unused items within 14 days of delivery.
Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack your unopened items in their original packaging to ensure they are protected during transit to our warehouse.
Attach Shipping Label
Download and print your prepaid return shipping label from the portal and securely attach it to the outside of your parcel.
Receive Your Refund
Once our team inspects your returned items, we will process your refund to your original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing